Try Before You Buy
Not sure it's a yes?
Take your favourites home, try them on in your own mirror and your own light, and only pay for what you keep.
Shop New ArrivalsFour simple steps
Choose your pieces
Select the Try Before You Buy button when adding items to your cart. Try up to 3 pieces at a time.
Check out
We place a temporary hold on your card for the order total. It shows as pending, not paid — nothing is charged yet.
Try at home
Once your order arrives you have 3 days to try everything on, style it with your wardrobe and see how it feels.
Keep what you love
Finalise your order in the Customer Portal. You're only charged for what you keep, and the hold on anything you return is released.
Sending something back
- Log in to the Customer Portal using the link below, or the link in your email or text.
- Select the pieces you're returning.
- Once you've finalised your order, we'll email you a prepaid return label.
- Print it, attach it to your parcel and drop it at your local Australia Post within 3 days of completing your order.
A flat $15 restocking fee, including return shipping, applies to any return — whether you send back one, two or three pieces.
Access the Customer PortalFrequently asked
Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
How does the authorisation process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and we won't take any funds from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
What is the restocking fee?
The restocking fee is a flat $15 charge that applies to any return, whether you send back one, two or all three items. This fee covers the cost of the service, including return shipping, handling, and processing of returns. If you keep everything, there's no fee. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
How do I complete my order?
Try Before You Buy orders must be completed in the Mirra Customer Portal. You will be able to confirm which items you wish to purchase and request a return if needed.
Visit us in Wagga Wagga
Find us at Shop 35, The Marketplace, 87 Baylis St — with oversized change rooms and personal styling.
EXPERIENCE OUR STORE
Find us in the Wagga Wagga Marketplace to experience our boutique with high quality fashion and gifting essentials, oversized change rooms and exceptional service, we look forward to welcoming you.
