Refunds & Returns

Refunds and returns

This page explains the Maison Mae refunds and returns policy. Please read it before you return an item.

Change of mind returns

If you change your mind or your order is not quite right, you may return full priced items to us within 7 days of the date you received them.

• You must contact us with your name and order number before returning any items.
• The cost of returning the item to us is your responsibility.
• Items must be in the condition you purchased them, unworn and unused, with all tags and garment labelling attached. They must be in a condition suitable for resale.

Items we cannot accept

• Sale items: we do not accept refunds, returns or exchanges. Sales are final, so please choose carefully.
• Jewellery, swimwear and intimates: hygiene laws mean we cannot accept these for return.

Store credit or refund

After we receive your item and confirm its condition, we will issue your choice of a store credit or refund of the purchase price.

• If you used a free shipping offer and return an item because you changed your mind, we will deduct a $10 processing fee from your refund.
• Items we deem damaged after leaving the store are not eligible for a refund.
• If we cannot be satisfied that you purchased the product from us, we will not accept it for return.

Our refunds and returns policy does not affect your consumer rights in accordance with the ACCC.